The "Hotline for Immediate Response" was established in accordance with the National Action Plan for the Promotion of Open Government for 2020-2022, approved by the Presidential Decree of the Republic of Azerbaijan on February 27, 2020. The main objective of the hotline is to expand citizens' access to the Ombudsman and improve the efficiency of handling complaints and inquiries. The hotline is managed by the Office of the Ombudsman and operates through a unified call center with the number "916." It is available 24/7, including weekends, ensuring constant accessibility for all citizens. The scope of the service covers the entire country, providing direct communication channels for citizens to report their concerns and receive timely assistance. The hotline serves all individuals seeking support or wishing to file complaints with the Ombudsman's office. Key features of the hotline include its continuous availability, simplified access to the Ombudsman's services, and enhanced capacity to respond to citizens' needs flexibly. The call center facilitates efficient processing and analysis of the inquiries received, contributing to more effective follow-up actions and responsiveness.
Abuse, violence, neglectAgeism